RETURNS POLICY

UNWANTED GOODS

If you cancel your order before it has been dispatched we will refund the full order value.

Radcliffe Fireworks will offer a refund, less postage costs, within 14 days. It is also the responsibility of the customer to get it back to us in it’s original packaging with no damage and pay for the delivery and return cost.

Please note that we cannot refund or exchange unwanted items if the product has been used or the original packaging has been broken.

FAULTY OR INCORRECT FIREWORKS

Faulty or incorrect goods should be reported to us ASAP, via phone or email. However, we do give you 7 days to inform us for an exchange.

Radcliffe Fireworks offers a 30-day replacement policy on all faulty products.

Please give a full description of the fault and return the item in its original box for a replacement. All returned products will be tested and returned to you at your expense if they are found not to be faulty.

CANCELLATIONS

If you cancel your order before it has been dispatched we will refund your card in full.

You have the right to cancel your order within 24 hours for a refund unless it has been shipped.

However, if your parcel has already been dispatched you will be charged for the cost of shipping. Your refund will not be made until the parcel has been returned back to us. Please remember that we work on a same day dispatch system so to avoid the postage charge and delayed refund you should inform us on the same day that the order is made before 1 pm.

REFUNDS

A refund cannot be issued until we receive the goods in question.

We aim to refund you within 14 days of receiving the products back at our shop. Depending on your bank it usually takes 3-5 days for you to recieve your money back into your account.